Guidance

Building Safety Fund Leaseholder and Resident Service

Check the progress of your building’s application to the Building Safety Fund (BSF).

From:
Department for Levelling Up, Housing and Communities
Published
17 August 2023
Last updated
24 October 2023 — See all updates

Applies to England

Who the service is for

The BSF Leaseholder and Resident Service is for residents and leaseholders of buildings in the BSF application process.

BSF applications are for buildings over 18 metres high with external cladding. The fund is to address fire safety risks associated with the cladding.

The service is not for residents and leaseholders:

What the service provides

The service gives high-level updates on BSF applications and provides standard information at key milestones in the process.

The service is designed to help you get more detailed updates from the person or organisation responsible for your building or their managing agent.

Accessing the service

To access the service you need a unique building code. This code should have been sent to you in a letter from:

  • the Department for Levelling Up, Housing and Communities (DLUHC)
  • the person or organisation responsible for your building or their managing agent

Or directly from:

  • the lead leaseholder in your building

Please do not share the building code or information about the building with others outside your building.

Access the service

How to get your building code

If you have not received your building code, contact the person or organisation responsible for your building or their managing agent. You can use our letter template (DOCX, 21KB) to contact them.

How to report problems with your building code

You can tell us if you have a problem with your building code by sending an email to: correspondence@levellingup.gov.uk.

Frequency of updates

Information on the progress of BSF applications is updated every month. You can find the date of the last update and next update at the bottom of the service portal page.

If the update doesn’t change, this indicates that the application hasn’t progressed to the next stage.

If the information provided is not correct, please email: correspondence@levellingup.gov.uk.

Where to get more specific information

The Department for Levelling Up, Housing and Communities (DLUHC) expects the person or organisation responsible for your building to follow our Code of Practice for the Remediation of Residential Buildings. This includes ensuring that you are kept informed at each stage of the Building Safety Fund process.

The individual or organisation responsible for your building is formally known as the ‘responsible entity’. They could be:

  • the freeholder
  • head leaseholder
  • right-to-manage company
  • resident management company
  • registered provider of social housing such as a local authority or housing association

You can find their details at the top of your monthly update on the service portal.

In some cases, the responsible entity will nominate a managing agent to manage the application and provide you with updates. If this is the case, their details will also be shown at the top of your monthly update on the service portal.

Reporting problems with getting information

The person or organisation responsible for your building or their managing agent must update you regularly. For details on what you should expect see:

You can tell us if you have a problem getting further information about your building by sending an email to: correspondence@levellingup.gov.uk.

Providing feedback

We welcome feedback from leaseholders and residents as this helps us to improve the information you receive.

Please take five minutes to complete our online feedback form to tell us about your experience of accessing information about the BSF.

Further information on the BSF application process

Published 17 August 2023
Last updated 24 October 2023 + show all updates

  1. How to report a problem with your building code has been added.

  2. First published.

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